Refund policy

Returns & Exchanges

At Zarkaar by Priyanka, each piece is a work of art, meticulously handcrafted for you. Due to the bespoke and intricate nature of our hand-embroidered products, we are unable to offer returns or exchanges on any items purchased, whether they are from our collections or custom-commissioned.

We take great pride in the quality and craftsmanship of our creations and conduct thorough quality checks before every shipment. We encourage you to review all product details, measurements, and product information carefully before placing your order.

Cancellations

Order cancellations are not possible once the order has been processed.

Damaged or Incorrect Items

In the rare event that you receive a damaged item or an incorrect product, please contact us within 24 hours of delivery at support@zarkaarbypriyanka.com with clear photographs of the item.

A complete video recording of the parcel opening is required to help us verify any damage, missing items, or incorrect products. Please ensure the video clearly shows the sealed parcel, the opening process, and the contents received.

We will assess the issue based on the information and video provided and work with you to find an appropriate solution, which may include repair or replacement at our discretion.

Your satisfaction is of the utmost importance to us. We encourage you to reach out to our team with any questions or concerns before making a purchase.